Focus Model: An effective way to diagnose any issue
Hi All,
Suppose there is some issue, you are responsible to diagnose the problem and provide report to top management. Which approach you should consider? There are many models but in this post we are going to focus on focus model. This model helps us in understanding issue, discussion, gather all ideas and summarise before solving it.
FOCUS MODEL:
F – Find out what the problem/issue is?
F stands for finding real issue. We can not fix any issue until we don’t understand it.
O –Obtain appropriate information relative to the issue.
O stands for obtaining all proper information related to the issue.We might get a lot of information
during finding issue but we have to scrap all non related information.
C – Communicate effectively during information gathering
C stands for communication during information gather. As your task is find issue and fix it, you
can only get proper information if you mention to all clearly while asking for information. Other person
should understand clearly what information you are looking for. This will help that person to only
provide you correct information.
U – Understand the needs and what is required for the moment
U stand for understanding the need/required during any moment. Once you have clear information,
you can understand what is required for the moment and work accordingly.
S – Summarize the findings
S stands for summarising all the finding. This is the last step of the model. You understood the issue,
gathered all appropriate informations and understand it. Now summarise it in a presentable manner.
We hope this will help in finding issue and summarising it. Please let us know if you have any query.
Thanks
Netsuite Guru
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